TECHNICAL SUPPORT

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After-sale service

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After-sales service

1. Product quality

In order to ensure the quality of products, Birui Biology has established a long-term, professional and effective quality management system in line with FDA, strictly controlling all production links, using a full-automatic integrity detector to test the integrity of the filter before leaving the factory, and the cell tank products leave the factory after passing the pressure holding test and sterility test, and providing certification materials in line with GMP requirements, which fully exceeds customer expectations.

In order to test the efficiency of the company's bioreactor, continuously develop new products, optimize the cell culture process and provide relevant technical support, the company has built a 400 square meter modern cell culture laboratory according to the national laboratory design standard, and has built a variety of cell banks for experiments and research, equipped with advanced detection instruments, real-time monitoring of various indicators of the cell culture process, to ensure the smooth progress of cell culture.

For the quality problems, the product after-sales service engineer will deal with the specific problems encountered by the user. The rights of users as consumers in accordance with the law will be fully respected.

2. Product Delivery

The delivery of Biri biological products is undertaken by large logistics companies with transportation qualifications. Birui Bio maintains a good long-term cooperative relationship with a number of large logistics companies, and adopts land transportation, sea transportation and other transportation methods according to the actual situation to ensure the timely and continuous supply of products. Free home delivery within 150 kilometers.

3. Technical support

The after-sales service engineer of Biri Bio will cooperate with the user to use on site and carry out testing and testing of various states. The service consultation telephone shall be attended by a special person and shall respond immediately. At the same time, Biri Bio will also provide users with necessary technical information free of charge.

4 Special needs

Biri Bio can customize products with different specifications to meet the special needs of some customers.

5. Service measures

[telephone service] 24 hours customer service telephone, to provide professional advisory services.

[online services] always online technical consulting system, to provide users with products, technical solutions consulting services.

[door-to-door service] 24-hour green service channel, ready to respond to customer needs. For customers who need on-site service, areas within 300 kilometers will arrive at the site within 24 hours; areas beyond 300 kilometers will arrive at the site within 48 hours; remote areas will arrive at the site within 72 hours.